I bought this unit online from BING LEE more than 6 weeks ago. It was around $400 plus a nominal amount for postage. I wanted to see if it would knead dough well enough to replace our aging bread maker. The first unit that was sent had a fault in the variable speed dial. On the pulse (maximum) setting it seemed to work fine, but adjusting the variable speed dial resulted in a slow irregular speed that did not increase as the dial was turned between minimum and maximum settings. I contacted Kenwood and they said to return it to the retailer. So we boxed it up and returned it without doing our dough test. It took three weeks to receive a replacement after the retailer confirmed that yes, the machine was indeed faulty. The second machine was unpacked and set up for the big test, but alas! this new unit had exactly the same fault! Spoke to the lovely telephone operator at Kenwood who thought it must be a 'faulty batch' coming from Bing Lee. (Really? Don't they do quality control at Kenwood?) She thought it might be best to return the unit and get a refund. I suppose that's one way to get rid of a problem.
Now a further three weeks later we don't have a machine and we still don't have a refund, because Bing Lee is waiting for their experts to confirm that the second unit is also faulty.
The upshot is that after 6 or 7 weeks of mucking around I have still not been able to test this KMC510 machine for batching dough, and I guess I should go and buy a machine from another manufacturer with hopefully better quality control. Might go to another retailer while I'm at it. Maybe you should too...
Now a further three weeks later we don't have a machine and we still don't have a refund, because Bing Lee is waiting for their experts to confirm that the second unit is also faulty.
The upshot is that after 6 or 7 weeks of mucking around I have still not been able to test this KMC510 machine for batching dough, and I guess I should go and buy a machine from another manufacturer with hopefully better quality control. Might go to another retailer while I'm at it. Maybe you should too...
